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TOPIC: Project Gorgon General Support & Troubleshooting - Read First

Project Gorgon General Support & Troubleshooting - Read First 1 year 8 months ago #3705

  • Silvonis
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Contact Support - Bug Reports, Comments, Concerns, etc.

We ask that you use our in-game reporting tool to submit your comments, concerns, bug reports, etc. If you are experiencing a major technical issue, use the forum search function (located under the "forum" drop down menu) before making a new thread. If the issue remains unresolved, or if it is an urgent game wide issue, you may send a detailed email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Project Gorgon General Troubleshooting – Installation Issues, Crashes, Freezes, Poor Performance

Question: I am having crashing, freezing, or installation issues while attempting to play Project Gorgon on PC. What are the common troubleshooting steps I can take to resolve these issues as quickly as possible?

Answer: To troubleshoot general Project: Gorgon PC issues, try the steps below:
  1. First and foremost, make sure that you've restarted your computer then be sure to launch the game using the launcher in order to ensure that you have the latest release. It will automatically update once the launcher is opened. Patches, in addition to updating content, address many issues reported by players. Please be sure to report any problems using the in-game report feature! Completely removing Project Gorgon from your computer and then re-downloading and installing may fix the issue that you are experiencing. If trying this step, be sure to temporarily disable your anti-virus and/or firewall software before downloading and throughout installation.

  2. Be sure to make sure that your graphics card drivers are up to date. Please visit your manufacturers website and download the latest drivers available. Additionally, it's advisable to update all component drivers as having an out of date driver could cause issues with Project Gorgon.

  3. Anti-Virus software can interfere and cause a wide array of technical issues. Try adding Project Gorgon to the approved anti-virus program list (if applicable). If the problem persists, or your anti-virus software doesn't have an approved program list, try temporarily disabling your anti-virus software in order to play Project Gorgon.

  4. Firewall software can also interfere and cause a wide array of technical issues. Try adding Project Gorgon to the approved firewall program list (if applicable). If the problem persists, or your firewall software doesn't have an approved program list, try temporarily disabling your anti-virus software in order to play Project Gorgon.

  5. When posting on the forums with a technical support issue, please provide the text from the output_log text file located in your Project Gorgon directory. Typically the log can be found in the following location: C:/Users/*YOURUSERNAME*/AppData/Local/ProjectGorgon/WindowsPlayer/WindowsPlayer_Data

  6. Please note, Project Gorgon currently does not support 32-bit Operating Systems due to RAM limitations. We hope to support 32-bit systems in the future.

Project Gorgon Network Troubleshooting – Lag, No Icons, Etc.

Network Optimization
General Notes: A poor internet connection can cause significant difficulties while attempting to play Project Gorgon. This includes lag, a red x where the icon should be, delayed chat, monsters acting erratically, etc. If you are experiencing any of these issues please try the suggestions below.

General Optimization Suggestions:
  1. If you are experiencing any of the above mentioned problems, try unplugging your modem and router for at least 1 minute. Reconnect your modem first and allow it to fully come online, then reconnect your router.
  2. If you are using wireless internet, change to a wired connection if possible.
  3. Ensure that your network card driver is up to date.
  4. Check your internet connection by running multiple speed tests at speedtest.net. If your connection is slower than advertised, you may have a connection issue.

Router Firmware Upgrade:
It’s critical that your router is running the latest firmware, as out of date firmware can cause severe performance issues that significantly limit your connectivity.

The process to upgrade the firmware on your router differs based on the brand of router that you have. If you don't know the brand and model of your router, go to the unit and write down that information. Please be aware that incorrectly updating your firmware can cause your device to stop working properly. Make sure that you read the directions carefully before attempting. Click the brand of your router below for upgrading details:

Apple
Asus
Belkin
D-Link
Linksys
Microsoft
Netgear
TP-LINK
Don’t see your brand listed? Go to Google and search “YOURBRANDNAME Firmware Upgrade Guide”.
Last Edit: 2 months 4 weeks ago by Silvonis.
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